Refund policy
CHANGES AND CANCELLATIONS
We cannot guarantee that once you have placed and approved your order with us that we will be able to make changes or cancel your order without charging you for services completed.
Orders are extremely difficult to change or cancel after you have placed and approved your order. Please review the order and design proof very carefully before giving your approval.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Personalized stationery
- Personalized can coolers, cups, and napkins
- Personalized t-shirts and sweatshirts
- Seating charts and other event signage
- Logo design
- Business cards and stationery
To complete your return, we require a receipt or proof of purchase, and you must send the item you are returning back to us before the 30-day mark.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tanya@designpro1.com or 217-342-3946.
SALE ITEMS
Only regularly priced items may be refunded. Unfortunately sale items cannot be refunded.
EXCHANGES
Because most of the items we sell are personalized, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tanya@designpro1.com and we will let you know if it qualifies for a replacement. Supplying a photo will help speed up the process.
If your claim is approved and a product return is required, we will send you an email with the correct delivery address for your return. Please do not return the merchandise to us without receiving the approval email or the product will be refused.
IN-TRANSIT DAMAGES
Claims for merchandise damaged in transit must be resolved with the delivery carrier.
SHIPPING
To return your product, you should mail your product to: 1901 S. 4th St., Suite 25, Effingham, IL 62401
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.